At Moore Probate Research we want to provide the best possible service for our clients. In line with this we have written a code of conduct to outline how we provide first-rate work at extremely competitive rates, from enquiry to report.
Before we start:
- All enquiries are dealt with promptly and efficiently
- We are happy to offer our clients free advice and to share our many years of experience
- We do not charge for assessments
- Our Assessment Reports and quotations are given without obligation
- Our assessments are realistic and reflect our honest opinions of the likely costs and timescales
During the case:
- We do not work on a contingency basis
- All our work is charged at an extremely competitive hourly rate
- All work is carried out by highly experienced professional genealogists
- We provide regular updates to our clients throughout the course of research
- We will never exceed an agreed budget without our client’s say-so
- We respond promptly to any in-case enquiries from clients or beneficiaries
- We treat potential beneficiaries with courtesy and consideration at all times
- We have no financial arrangements with any insurers so are able to source the most cost-effective policy if insurance is necessary
At the conclusion of research:
- We provide a detailed report and computerised family tree
- All reports are fully supported by the appropriate documentation
- All completed intestacy cases come with a distribution schedule as standard
- If we come in under our agreed budget we will reflect this in our invoice
- Our invoices contain a full breakdown of time spent and disbursements incurred